GLPily

Support

Last updated September 14, 2026

Email support@glpily.com from the address on your account and we'll get back to you within two business days. The answers below cover the most common questions.

AI credits & purchases

How many credits does a transformation cost?

One credit per generation. The confirm screen shows the cost and how many credits you'll have left before anything happens.

My generation failed. Was I charged?

No. Credits are deducted only after an image is successfully created. Failed, timed-out or rejected generations never cost anything — you'll see "you were not charged" on the screen and your balance unchanged in More → AI credits.

I bought credits but they haven't appeared.

Purchases usually confirm within seconds. If not, open More → AI credits and tap Restore, which re-syncs your purchases with the store. Still missing after a few minutes? Email us with your receipt and we'll add them manually.

Does PRO include unlimited AI transformations?

No. PRO includes a fixed number of credits per billing period (currently 10 per month). Extra credits are available as packs and never expire.

How do I cancel PRO?

In the App Store or Google Play subscription settings on your device. Uninstalling the app does not cancel a subscription.

Health sync

Apple Health / Health Connect isn't syncing.

Open More → Health integration and check that the toggle is on, then confirm GLPily has weight permission in the Health app (iOS) or Health Connect (Android). Weights logged in GLPily are written back; weights from other apps are imported once and never duplicated.

Your data

How do I export my data?

More → Doctor report → Export CSV gives you everything you've logged; Export PDF creates a clinician-friendly summary.

How do I delete photos or transformations?

Long-press a photo in Progress Photos, or open a transformation and tap the trash icon. Deletion is immediate and permanent.

How do I delete my account?

More → Account → Delete account, or see Delete account.